abhay1.misra
FREE
30 MIN
LESSON

Genesys CTI, Framework, GVP, Multimedia, Genesys Reporting, Genesys Softphone Development

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54.00 USD /single lesson (60 min.)
Science / Computer Science / Ap...

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General information

nick abhay1.misra
country India
languages English
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Education

1.Master Degree in Computer Application (MCA) from Indian Institute of Technology. 2.Bachelors Degree in Electronics

Experience: 7 years

About me

There are Separate courses for Contact Center Technology, Like 1.Genesys Framework installation and configuration (30 hours) 2.Genesys Routing Design(30 hours) 3.Genesys Advance Routing Design(30 hours) 4.Genesys Voice Portal(GVP) installation and configuration(40 hours) 5.GVP Application development(30 hours) 6.Genesys Reporting Suit (ICON & Infomart)(30 hours) 7.Genesys RealTime Reporting (CCpulse) (10 hours) 8. Genesys Multimedia Solution (Email, Chat, SMS) and Multichannel routing(40 hours) 9.Genesys Social Media Solution and integration with Genesys Framework (20 hours) 10. Genesys Virtual Hold Technology(VHT) (40 hours)