Human Resources, Catering and Hospitality Staff Development and Training.
BA English Language University of Sussex
Cert. of Higher Education University of Chichester
(English Language and Literature)
Train the Trainer, Cert. Coaching and Mentoring, TEFL, Certificate in Instructional Effectiveness
Food Hygiene Level 4(Managing Food Hygiene), Managing Health and Safety(Level 3), Managing Fire Safety
Cash Tax and Stock
Level 3 HAACAP, Primary Survey First Aid, Conflict Management, SIA, Manual Handling,
Training and HR Resources, Higher Diploma in Managing Human Resources
Level 3 Undertaking Learning Needs Analysis, Level 3 Preparing,Designing and Evaluating Learning and Development Activities
Level 3 Emplyment Law for Line Mangers, Mediation in the work Place, Handling Grievences and Disciplinaries
Leadership and Management, Handling Absenteeism and Appraisals and Manging Performance.
Fundameta ls of Employee Contracts, Restructuring and Reorganizing
Business AdminIistration, Equality and Diversity, Shift Leadership
Diploma in Event Management
Master Bar Server, NCPLH, 'Beer Academy'/ Cask Masque Qualified.
Experience: 12 years
I am a professional trainer and manager with experience in a variety of hospitality venues. I am qualified in training staff from new starters up to mangers in all areas of the catering and hospitality industry,including Service,Guest Care, Events Management,Stock Control, Food Hygiene, Health and Safety, Fire Safety ,Business Development and Emploment Law/Employee Relations.
Previously I have been a Conference and Banqeuting Manager in a 250 room hotel which enabled me to train a team of 100 staff in all aspects of not only Event Mangement,contracting,sales,preparing quotations, silver service and problem solving but also in 'multi-tasking', running a convention or wedding whilst also managing all departments within the hotel and ensuring the best possible outcome for all.