English at Work/Interview Skills/Mock Interview/Customer Relationships/Insurance
University Hons Degree in English and History
Teaching Qualification from the Recognised Language Schools Association for Teaching English as a Foreign Language (Ireland)
Diploma in Insurnace and qualified as a Certified Insurance Practioner.
14 Years Management Experience;
7 years as Customer Service Manager in Vodafone Ireland
5 years as Claims Process Manager in Liberty Insurance
Over 2 years as People Lead in eBay.
Voted eBay People Manager of the Year EMEA 2013
4 years experience teaching English
Experience: 16 years
I have over several years of hands-on experience as a Manager in companies such as Vodafone, eBay and Liberty Insurance. I am a qualified English teacher with experience teaching several different nationalities.
I am a both a business and teaching Professional and I would like to share my knowledge and expertise with you so that you can be successful too.
I am also a fluent Italian Speaker so I know what it's like to learn a new language.
I have a vast knowledge of all things people related, customer service and support, business, insurance and risk.
In 2013, I was voted People Manager of the Year, eBay EMEA. This was an amazing achievement, of which I am extremely proud.
I won this because I am passionate about people and helping them suceed.
I believe that because I have actually worked in various multinational companies, I can offer exceptional value to anyone who uses English for work because I know exactly what is required to communicate effectively and succeed in these environments.
I have conducted countless interviews and I know what interviewers look for in a candidate. I can help you with interview questions such as;
- What are your strengths and areas of opportunity?
-What's been your biggest success in the past year?
-Describe the last great customer experience you had? What made it so good?
-What's been your biggest challenge in the past year?
We can also talk through examples you have of key skills relevant to the role for which you are applying, for example;
Describe a time when you had to deal with a difficult customer, what happened?How did you resolve the situation?
Having worked in Insurance for 5 years, I have a very good knowledge of the insurance industry and the terminology required in this job. I also have a good insight into the type of environment this is and the level of communication required to ensure you are able to effectively interact with colleagues.
In terms of business, I have had the privilege of setting up my own business in the past year and have successfully launched my own online shop.
If you need to use English for work or you want to apply for a job and English is a requirement, schedule a free 30 minute chat and we can talk about the support and help I can give you to succeed in your career and business.