maryannlewis
maryannlewis
FREE
5 MIN
LESSON

Customer Service/ Office Procedures

Score: 0
20.00 USD /single lesson (60 min.)
Business / Secretarial Services

Lesson schedule

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Tutor information

General information

nick maryannlewis
country Jamaica
languages English
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Education

Experience: 4 years

About me

Basic

State how to deliver good customer service

State different communication methods

State how to provide good customer service in line with organisational procedures

State how to effectively deal with customer queries, problems and complaints.

Advanced

Describe how to deliver good customer service to different types of customers

Describe organisational customer service policies and procedures

Explain the benefits to an organisation of having a good reputation

Describe the qualities and attributes required in the customer service role

Explain the importance of responding effectively to customers' needs, expectations and complaints

Explain the importance of different methods of communication used to deal with different types of customers.