Customer Service/ Office Procedures
Experience: 4 years
State how to deliver good customer service
State different communication methods
State how to provide good customer service in line with organisational procedures
State how to effectively deal with customer queries, problems and complaints.
Describe how to deliver good customer service to different types of customers
Describe organisational customer service policies and procedures
Explain the benefits to an organisation of having a good reputation
Describe the qualities and attributes required in the customer service role
Explain the importance of responding effectively to customers' needs, expectations and complaints
Explain the importance of different methods of communication used to deal with different types of customers.